Browsing Nr. 2 by Subject "quality of services"

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  • RUSU, B.; NAGÂŢ, Gh.; CREŢU, Gh. (Editura U.T.M., 2004)
    The research bases on a disconfirmation model to assess customer satisfaction for a retail outlet. A SERVQUAL based questionnaire was used for data collection. Additional qualitative information was gathered using ...

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