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Theoretical research in the quality management system in organizations

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dc.contributor.advisor FLEACĂ, Elena
dc.contributor.author CHIRIŢĂ, Rebecca Ana Maria
dc.contributor.author UNGUREANU, Cristina-Elena
dc.contributor.author SBÎRCEA, Ioana-Alexandra
dc.date.accessioned 2023-09-25T07:56:35Z
dc.date.available 2023-09-25T07:56:35Z
dc.date.issued 2023
dc.identifier.citation CHIRIŢĂ, Rebecca Ana Maria, UNGUREANU, Cristina–Elena, SBÎRCEA, Ioana-Alexandra. Theoretical research in the quality management system in organizations. In: Conferinţa tehnico-ştiinţifică a studenţilor, masteranzilor şi doctoranzilor, Universitatea Tehnică a Moldovei, 5-7 aprilie 2023. Chișinău, 2023, vol. 3, pp. 201-204. ISBN 978-9975-45-956-3. ISBN 978-9975-45-959-4 (Vol. 3). en_US
dc.identifier.isbn 978-9975-45-956-3
dc.identifier.isbn 978-9975-45-959-4
dc.identifier.uri http://repository.utm.md/handle/5014/24216
dc.description.abstract Quality is an important aspect in achieving the success of an organization and fulfilling established objectives. It is a complex process that has emerged through the completion of three essential stages in quality engineering. This article includes theoretical elements alongside the evolution of the stages of the Quality Management System. According to the specialist J.M. Juran, the evolution of quality has three stages of quality engineering development. The first stage is represented by inspection and refers to providing quality products and services that meet customer requirements. The second stage is statistical process control. The third stage is represented by quality assurance, proposed by continuous improvement of the product or service provided. All three stages form the equivalent of total quality, which aims to efficiently satisfy customer requirements by involving all interested parties in this quality management system. Continuous improvement involves training personnel, suppliers, and customers. (Juran, 1986) For each stage, we have captured the theoretical stages, along with the important periods in its development over time. en_US
dc.language.iso en en_US
dc.publisher Universitatea Tehnică a Moldovei en_US
dc.rights Attribution-NonCommercial-NoDerivs 3.0 United States *
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/3.0/us/ *
dc.subject quality management en_US
dc.subject personnel en_US
dc.subject suppliers en_US
dc.subject customers en_US
dc.title Theoretical research in the quality management system in organizations en_US
dc.type Article en_US


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