Quality Improvement in the Footwear Company

Abstract

Quality is the key factor in ensuring the competitiveness of an enterprise. In the footwear industry of Moldova there are about 50 enterprises producing shoes for both internal and external market mainly in the LOHN system. This paper shows the results of the case study regarding some aspects related to the footwear quality production at the “Zorile” S.A. based on analysis of data recorded at the final inspection. The Pareto and Ishikawa charts are tools that facilitate analysis and enable the elaboration of offers to improve the existing situation. Based on the actual situation of the footwear quality in the enterprise it is recommended improve the quality of processes and products through the implementation of actions aimed to remove the underlying causes identified and relate to: professional training of workers provided by the employment of graduates and the organization of continuous training; staff motivation by increasing their remuneration accounted from salary supplements for the quality and ensuring the professional growth, organizing the activities in such a way that the employee be able to meet the standard of work produced by staff to improve recognition of the company in terms of continuous improvement quality; revision of the rules of time; organizing activities to prevent occurrence of nonconformities by continuous ensuring with materials needed for technological operations; implementation of new technologies that would require organic substances, total or partial mechanization; providing a favorable work environment, proper lighting, ventilation, workplace policy, workplace convenience.